Refund policy
At HORUS, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.
Return Policy
We offer a 14-day return policy, which means you have 14 days after your order has been delivered to request a return.
To be eligible for a return, your item must:
- Be unused and unworn.
- Be in its original condition.
- Include all original tags and packaging.
- Be accompanied by proof of purchase (order confirmation or receipt).
How to Start a Return
To request a return, please contact us at:
Email: contact@usehoruus.com
If your return is approved, we will provide instructions on how to return your item.
Return Address:
HORUS
1101 Ivy Club Ln
Hyattsville, MD 20785
United States
Please do not send products back without contacting us first, as unauthorized returns cannot be accepted.
Free Return Shipping
If your return request is approved, HORUS provides free return shipping. We will provide a prepaid return shipping label along with instructions for returning your package.
Damaged or Incorrect Items
Please inspect your order immediately after receiving it.
If your item is damaged, defective, or you receive the wrong product, contact us immediately at contact@usehoruus.com so we can resolve the issue as quickly as possible.
Non-Returnable Items
The following items are not eligible for return:
- Personalized or custom-made products
- Gift cards
- Final sale or clearance items
- Products that have been used, worn, washed, or damaged after delivery
If you are unsure whether your purchase qualifies for a return, please contact us before sending it back.
Exchanges
We do not offer direct exchanges.
If you would like a different item, simply return the eligible product for a refund and place a new order.
European Union Customers
If your order is delivered within the European Union, you also have the legal right to cancel or return your purchase within 14 days of delivery without providing a reason.
Items must be unused, in their original packaging, include all tags, and be accompanied by proof of purchase.
Refunds
Once your returned item has been received and inspected, we will notify you of the approval status.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional processing time before the funds appear in your account.
If more than 15 business days have passed since your refund was approved, please contact us at:
Contact Us
HORUS
Email: contact@usehoruus.com
Return Address:
1101 Ivy Club Ln
Hyattsville, MD 20785
United States