Informativa sulle spedizioni

At HORUS, we are committed to delivering your order as quickly and efficiently as possible. Please read our shipping policy below before placing your order.

Order Processing

All orders are processed within 1–2 business days (up to 48 hours) after your payment has been successfully confirmed.

Once your order has been processed and shipped, you will automatically receive a shipping confirmation email containing your tracking number, allowing you to monitor your shipment in real time.

Please note that orders are not processed, shipped, or delivered on weekends or public holidays.

Shipping Times

Delivery times vary depending on the shipping method selected during checkout and your delivery location.

The estimated delivery date displayed at checkout is calculated based on the shipping service you choose before completing your purchase.

Please note that these delivery estimates begin after your order has been processed.

Shipping Confirmation & Tracking

Once your package has been shipped, you will receive an email containing:

  • Your order confirmation
  • Carrier information
  • Tracking number
  • Tracking link (when available)

Tracking information may take 24–48 hours to become active after the shipment has been dispatched.

Shipping Delays

While we strive to meet all estimated delivery times, delays may occasionally occur due to circumstances beyond our control, including but not limited to:

  • Weather conditions
  • Customs inspections
  • High shipping volumes
  • Carrier operational delays
  • Public holidays
  • Natural disasters or other force majeure events

HORUS is not responsible for delays caused by shipping carriers or customs authorities.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information during checkout.

HORUS cannot be held responsible for delays, lost packages, or additional shipping costs resulting from incorrect or incomplete shipping addresses provided by the customer.

If you notice an error in your shipping information, please contact us immediately at contact@usehoruus.com. While we will do our best to assist, we cannot guarantee changes once an order has entered processing.

Lost or Stolen Packages

Once an order has been marked as delivered by the shipping carrier, HORUS is not responsible for lost or stolen packages.

If you believe your package has been lost, please contact the shipping carrier first. If you require additional assistance, our support team will be happy to help.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges are determined by local customs authorities and are the sole responsibility of the customer unless otherwise stated at checkout.

HORUS has no control over these fees and cannot predict their amount.

Shipping Restrictions

We reserve the right to decline or cancel shipments to locations where delivery is unavailable, prohibited by law, or restricted by our shipping partners.

If this occurs, you will be notified promptly and, if applicable, receive a full refund.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

HORUS

Email: contact@usehoruus.com

Business Address:

1101 Ivy Club Ln

Hyattsville, MD 20785

United States